Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a
Goods consistent with the description only lid slightly scratched. Rest without objections. As most recommend.
A***a
Wonderful kettle!!! Came a whole, there was a strong smell, but washed with soap and it was very good to recommend! Thank you to the store for fast delivery!
A***
Отличный чайничек, пришёл быстро , все целое , размер идеальный для 2-4 человек на вечер
C***x
very cute pot！even good for boiled water but maybe not directly boil. I’m not very good at taking pictures, but the real pot looks so much cuter than this pic!
L***u
Nice kettle. Well packed and went quickly. I like design.
V***r
That’s an awesome kettle! I really like the style) I hope it does not burst after the boiling water
A***.
Very satisfied with the purchase! The kettle was well packed. All as in the photo. The product is completely the same as the description. Recommend. Delivery to Italy took 4 weeks.
T***h
Sending fast, came in 2 weeks in Rostov on Don, the packing is super reliable. It’s a whole thing. Very happy. I immediately tried it in the case. To buy definitely recommend
Z***a
Good packaging, the kettle is intact. The goods came in two weeks. I like)
V***a
Good looking custard. Bought for 1207,50 rubles
A***A
Very nice kettle, packed was excellent, there is an unpleasant smell from the lid, but I think after I wash it. In the rest everything is fine, steamed the store quickly, because of the consolidation of parcels at Customs went a little longer
R***r
The goods arrived somewhere in a month. Very nice kettle. packed was very good in foam box. recommend
M***a
Excellent kettle, looks expensive, comfortable strainer. Came in perfect condition, packed perfectly.
A***n
Вроде, все в порядке, удобный чайник. Все довольны. Носик не узкий, ситечко, заварка не застревает
M***e
It arrived before the estimated date, in very good condition, it is very nice! I loved it!
I***a
It came all intact, convenient to use, delivery in 18 days. Most likely I will order even more size.
A***a
Nice kettle. Packed in foam, nothing is broken. I am very happy
O***i
Small 🙁
T***r
Impressive packaing and shipping time. All as in one piece!
R***r
I really liked the kettle. He’s very nice and neat. I will definitely order one more and one as a gift. I liked the delivery very quickly. The kettle was well packed in a foam box. Product good store I recommend.
Customer
Teapot for brewing glass with a lid made of wood. It all came whole. It’s okay.
T***a
The kettle is just super. I came quickly. Everything, as stated.
J***a
The kettle is amazing, I really like it, it looks aesthetic
P***s
Beautiful teapot, nicely packed, arrived in perfect conditions. I recommend 100% to the store.
D***n
It’s just like in description ובתמונה Well it’s pretty fast, weekly Item dazzling
A***s
Very fast, very accurate arrived in excellent condition, very happy
P***l
maravillosa y llegó muy rápido muy buen empaque
G***r
Made well. The only thing, the price for it is overstated. I will try in the case and complement the review.
G***u
Great package so it can come safely. Thanks to store
P***p
Beautiful teapot, I loved her
I***A
Шикарный чайник! Очень красивый, пришёл целый. Рекомендую!
E***a
I liked the kettle.
M***n
wooooow so nice and perfect thanks fast delivery and nice packing