Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***l
Went quickly, looks great, generally satisfied with the purchase Cons the smell of rubber, as it was before washing and remained (it may fade), and also the box was damaged (but I think it’s not particularly important)
A***n
It came fast enough. Does not leak, as it keeps the heat-has not yet appreciated. Volume-350 ml (not to the edges). In general, everything is OK
A***z
Perfecto
E***a
Mug of norms, in the case have not yet tried, but I think it will be fine, in the hand it lies comfortably. Delivery fast!
O***c
Норм кружка перевертав (поки) не тече далі буде видно. Посилка йшла майже місяць продавця рекомендую
Y***s
Beautiful, good-looking, no jambs, although the box is crumpled
I***v
Looks chic in fact while I did not check, then I’ll add the Otz.
J***P
A gorgeous mug, in the live looks even better than in the photo. Very comfortable, the lid closes very tightly and nothing flows. The liquid hole is also very tightly closed. Recommend! If there was a pen, then she would not have the price, but without it a wonderful mug (this is my second). Take it without looking, you will not regret it! Delivery to Riga somewhere 20 days.
S***d
Super fast delivery in Germany. Looks great, does not leak. Need to test it to check how long the warmth is kept inside.
T***a
Very nice. Colour is the same as the description. Fits perfect in the hand. The liquid doesnt leak. I’m gonna put it on my baby stroller, put is some tea or coffee and enjoy my walk.
S***o
Perfect, exactly as described. Fast delivery.
A***v
You can throw it in a backpack, it will not spill. Wide for a woman’s hand. Long keeps the heat, I advise.
Customer
Very fast delivery to St. Petersburg arrived in 10 days.
S***S
Nice mug. Hermetic, nothing spills. Heat keeps well, a few hours in the cold, and the tea is still warm. Color and material are pleasant. I bought it at a discount, I highly recommend it. I ordered several more for friends. Take it will not regret it
C***d
Parfaite
K***k
Delivery 2 weeks. Description corresponds. Does not leak, Heat holds 3-4 hours
A***a
Отличная кружка очень красивого цвета. По факту объем чуть меньше заявленного (ок. 500 мл, если заполнять совсем под завязку), но это не критично. Есть неприятный запах, но это от наружного материала. Хочется верить, что на вкусе напитков не скажется и со временем уйдет. Проверим, насколько хорошо держит температуру
1***r
We order the second such mug. Now as a gift. Very satisfied
Customer
I will say the lid is quite tight and see how long it can last with wear . and regarding how hot it will keep the drink I am not sure. currently it’s easy for me to bring it slot at the side of my bag to work
U***r
Delivery of 13 days to Odessa to new mail. Looks beautiful and conveniently opens. Perfect for a gift. Seller and recommend!
Customer
Thank you, great Thermo mug.
D***A
I came to the office in 14 days. The box is broken. No leaking.
A***i
Very beautiful coffee cup for my car. I hope he keeps hot or cold
M***r
This mok fits nice in the car. Easy to use and drink save.
M***a
It came quickly, everything is fine
W***a
Exactly as described, safe temperature coffee for at least 2 hours (only tested this time) but think should hold even longer. The only problem is that his edge is very thin which leaves a little uncomfortable to drink without the cover, the impression that is “sharp”, but as this is not the purpose of this Cup will not go down my review for it. In general is a excellent product! And with a cost-effective!
S***S
Excellent mug, I order the second one. Does not spill, heat keeps well. Very suggest
Y***
С виду неплохой, доставили быстро до Краснодара. Достаточно сильный неприятный запах. Насколько хорошо держит тепло пока не могу сказать, не использовала.
K***a
Red! Inside is iron, heat keeps well
L***a
Great coffee cup. Leak-proof, nice and mainly housed under coffee machine arrived in 2 weeks
S***a
Super. Does not leak, holds heat. Looks good
M***y
The box came crumpled. The rat itself did not suffer, but all in dust, dirty, bullshit some kind of stuck. And wild smell, hope to weathered
А***в
Very cool mug
T***h
Exactly as I wished:)
A***o
A beautiful mug, I order not for the first time so I will not paint much. The only thing that did not like-the lower lining is Krivo glued, I had to carefully roll and so everything is OK. Delivery ten days to Kiev. Seller Thank you!
G***a
Ok
M***s
Mooi
Y***n
Very beautiful and handy mug.
Y***g
Good product well-received
C***g
The Thermos cups are amazing! they perfectly keep hot drinks hot for a long time. the outside was very cool to the touch. the lid become a bit warm but was ok to touch
V***o
The box is a little crumpled, I hope it will not affect the mug. Seller recommend. He put me together two parcels, so thank you for that. The mug has a smell but I think I remember and everything will be OK.
G***n
Very good Thermos, Heat Keeps 5-6 hours
J***a
Seller offered great tracking notification. Packaging was ok but the original box still suffer from squash. I ordered 2 flasks at the same time, filled with same amount of tea for testing. The temperature outside of red one was clearly warmer than the blue one. After 4 hours, red one tea was cold, blue one tea was still warm.
A***a
It’s very nice! The material is good, although the box came a little mistreated, I recommend it and would surely buy them again
L***k
Термочашка как на картинке, все выглядит хорошо и качественно. Хочу ещё отметить, что в Украину приехала в течении 10 дней (очень быстро). Чуть позже проверю, как долго она держит тепло. Надеюсь, что не будет протекать и все будет супер, я бы хотела в дальнейшем заказать друзьям на подарок
E***a
The Thermos is great! I order the second one already. Comes in a mint box. It should be understood that the declared volume of 510 ml is up to the edges. To twist the lid and do not shed anything, pour, of course, less. The working volume is about 100 ml less. Also tip: close the valve denser-I first closed until the click, spilled, it was necessary to two clicks, or check that there is no clearance (there is a difference)))
V***o
Keep a hot drink for 6 hours, then warm.
N***v
Comfortable and does not leak
E***n
Quite a good mug, no complaints
A***s
Freedom of political prisoners and political prisoners❗ All as in the photo, thick steel, to the touch bombers
I***r
Fire))
N***v
It’s all written. Seller-well done
A***x
Отличное качество и быстрая доставка. Спасибо
M***m
Кружка хорошего качества, большая, по началу имееться незначительный запах, тепло держит часов пять,
A***z
It’s the second glass you bought from this same model. I thought it wouldn’t be worth the Car Cup hole, but it does.
G***o
Exactly like the picture. Had a weird chemical smell at first but it went away after washing. keeps beverages cold, not by a lot but for the price it is amazing!
V***a
The order came quickly. The goods are in good condition. Shipping fast. How to test I will write an additional review
W***D
the item serves it’s purpose well. keeps my coffee from getting cold and sealed well. tip: do not put streaming water inside and close the lid. arrived fast.
L***c
Top
R***r
excellent
S***y
спасибо
Customer
I have been using the cup for 2 weeks. Does not flow, keeps the heat for a long time, without smell. Highly recommend