Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***a
Thanks to the store excellent products, I recommend it 100%
3***r
Identical to the description but on the other hand it took time to get to destination
A***o
Very happy, also comes each in a separate box.
A***a
They came, they’re pretty fluid.
A***r
I was waiting 16 weeks for package. Everything looks good. I did not try yet.
N***n
thank you! took a bit long, but I received my order and its perfectly delivered. no damage. packed safely. cant wait to try it!
T***e
thank you I love it
S***t
I am very satisfied with the presentation of the products in their packaging box. It remains more than testing
C***p
I loved the product the presentation is beautiful
M***f
top du top
I***v
Good
Customer
Received the parcel SDEC, everything is well packed,
L***D
very well packed. good product
A***a
They came a little over 3 weeks, they come very well packed to not break, to a I don’t try them but I get excited
E***a
Only 5 pieces came. The difference was quickly returned. The product is good, long use.
E***a
I received the serum, I have not tried it yet. Packing good
M***a
Excellent Everything is packed
O***o
Excellent.
O***a
The goods are not delivered very quickly, but the store did send immediately, the package is excellent, everything was whole, I order the second time I really like it, it’s not good. can be used in the afternoon under the powder, the packing is beautiful can be for a gift, the vials are comfortable with a dropper Deadline until August 2022 some to February 2023 I advise the seller and his product too.
C***r
super
S***s
I highly recommend very good product
W***r
I’m on time the well-felled product is just missing provar I recommend the store
Customer
Nice presentation, slow to arrive. I hope they work well as described in the comments, x that I asked for.
M***m
Delivery was fast, I ‘ve been applying the product for 3 days and looking at very good results.
J***j
I get my order and just like the store’s description so now it’s just using it I’ll leave you feedback after I use it. If I delay a little
L***l
Everything arrived in great conditions. the boxes and packaging is nice I don’t know if they work. I will give another feedback after I used them.
D***a
Beautifully packed, arrived in Chile in just 10 days, still can’t believe it, happy happy, 100% recommended, I will definitely buy more, thanks
T***s
me encantaron, muy bien embalados, solo se demoró más de lo esperado en llegar
H***r
It came 17 days before the Moscow region. Who wants to order, I advise. Really good. Very effective. Do not even doubt, buy.
E***A
ожидание посылки долгое,где то больше месяца. продавец на вопрос ответил быстро.буду пробывать.упаковка отличная,благодарю
Customer
llegó en muy buen estado y exactitud lo q pedí, muchas gracias al vendedor
H***a
Very well packed it takes about a month Imedio
J***o
Perfect, good product, the only thing shipping has been very slow a little over 3 months, but it comes super protected. I repeat for sure.
W***n
Looks good , came all good, no broken stuff..will try it
Customer
ok…
Customer
Delivery was very long, it took to be shipped around 2 months . Havent tryed yet, so have no qlue if the product decent.
Н***о
Very well packed, everything is whole, looks like in the picture, shelf life is. But the parcel went very long 2,5 months, did not trace, I already thought that I was lost on the way.
Customer
nice presentation…let see if they work…
V***z
Leaves you amazing skin
M***a
Pedido el 25 de agosto, recibido en México el 14 de septiembre, envío muy rápido. Llegó muy bien empacado y protegido. Todo bien. Aún no las uso, escribiré.
Y***l
I get everything I ordered well packed and the best thing was that it didn’t take 15 days! Super fast I recommend it to 100%
D***m
i liké this product
L***r
Super fast arrival now touch test them