Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***i
good product. fast delivery.
P***o
Item as described. Have not used it yet.
P***i
Excellent store
V***n
Thank you. Got, packed well. It came whole. Delivery was very long. The bottle is small. In general. It’s okay.
M***b
thanks for good shipping and packaging thank you very much
A***a
well packed and not distroy,will leave feedback. after use I recommend
R***r
The product came in two months. The serum is satisfied, already took, the result is, I recommend.
N***S
The size is small. As for effectiveness. We’ll be testing it by now.
V***y
Thank you
N***o
Other translations the vicorestany have. For tizhdeny at the same time Bachu pocrashnya shkiri
M***S
I haven’t tried it yet. Looks decent.
Customer
Thank you I received my surom in good condition
A***a
Пришел мой ретинол
Customer
good product
W***o
Very nice everything
C***s
Small boat. I look forward to effectiveness. Good touch smell good. Looks good.
A***l
5stars Thank you!
S***r
just as described
X***s
It came in good condition and smell good.
Customer
llego en perfecto estado, gracias al vendedor…… Aun no lo pruebo, comentaré después…
B***r
Все прибыло в отличном состоянии. Ретинол такой не первый раз заказываю. Есть результат. С продавцом не общалась.
A***k
очень понравилось качество, заказала повторно.
S***a
It looks super. Thank you!
M***c
I order it 8 august and in just 2 week I received the item in Croatia ( usually it takes 2-3 months) . The delivery was never so fast. The product is great. I recommend the store
Z***y
came quickly to Bangladesh within 1 month packaging was good.
I***i
Arrived in Morocco in a week .. Hypercontent
P***a
Arrived before l date established. It came well. I’ll prove it.☺️
Customer
Received 9/10, ordered 8/15 (26 days). Good packaging. Haven’t tried them yet. Thanks store.