Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Thank you! Really big pieces and good smell 😀
N***r
Order delivered on time. Well packed. Thank you. Recommend.
V***a
Smells nice, fresh. The pieces are big. 540gr. Recommend.
A***t
Good product, shipping time quite long, more than two months from Turkey to Italy
M***a
The soaps finally arrived in 2 months to Slovakia. It took so long..but I am very pleased with the order. ..Highly recommend. Many Thanks !
I***C
Great soap. It leaves the skin quite moist after shower without that Dove soap residual sickness after washing it off. It comes wrapped in plastic. The surface is a bit crumbly perhaps from heat during shipping. But no problem.
C***O
Package very well packed. Good looking. I haven’t used it yet, I’ll leave additional comments when I do.
Customer
Of Turkey after Germany has about 3 week lasted. It is OK in the Corona-Times. Soap are good, am satisfied.
P***n
Perfect thank you it smells great☺️
M***a
Delivery to Smolensk 3 weeks, the track was tracked, packed very well-in a sealed package, in a pupyrku and a strong cardboard box, but there was no soap. But the smell is very pleasant, half a kilo came 3 pieces, I’ll try, I’ll add a review
V***O
I’m satisfied. I got three big bars. They are greenish yellow, but it’s the real Aleppo soap. I just tried it on my hands, I like it that leaves them humbled without leaving the greasy and uncomfortable feeling that other soaps leave. The first impression exceeded my expectations, I will upload another review within a month. Veracruz arrived super fast. Those who order from Mexico, be careful to follow up on your package because it may be necessary for you to go pick it up directly to the office as I had to, since it seems “Mexico Post Office” wanted to keep my soaps.
Customer
Items received 6pcs supposed to be 1kg & have not try yet. Shipping is OK two weeks, but it great if the soap is protected with a box.
V***O
I made two more orders, on the order of 500 g 3 bars arrived and on the 1 kg I got 5 large bars. It is authentic, although the soap that comes in is yellow-deep green, contact with the air gets dark little by little (with use).
V***O
I made two more orders, on the order of 500 g 3 bars arrived and on the 1 kg I got 5 large bars. I ‘ve been using this soap for over a month and I notice improvement in the texture of my skin and my hair. It took away my dryness, the escozor and also the symptoms of my dermatitis, as I am allergic to beef derivatives.
N***a
Thank you! I got the order. Ordered June 14 received July 16. Good soap. Like in the picture. Weight 545 grams. The weight of each piece is 180 grams.
M***a
I don’t remember when I got it, but they came in time, the smell is clean soap, it doesn’t have a particular scent, I ‘ve tried it and at least it doesn’t leave it leaves me as hydrated and if I feel the softness, it’s but in time to see if there’s change, It’s the same as described.
W***s
Fast shipping, well packed, 3 soap cubes, the smell is normal.
C***r
Soap class…
0***r
Soap as always super, I order not for the first time, I recommend
Customer
It can be seen that the soap is handmade. there was a delay for a known reason.