Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
Delivery to Bulgaria for a month and a half. I liked the smell of musk, but not lotus. The price is good excellent communication of the store definitely recommend it and will be ordered again.
E***a
Just wonderful. I have the same flavors but organic makes no difference, the price is great. Delivery to Bulgaria a month and a half. No day or night the store always answers my questions.
J***y
Nice smell.
M***o
I have received the package, it is in good condition and the store has good communication and it is very kind @ Thanks
A***s
Super glad you arrived a few days before the date the delivery limit. They all came in good condition, smells good, although they don’t differentiate between pure oil these look good. Recommend for now, we’ll see in 15 days
J***y
Good smell.
S***g
Great product
P***s
Exactly as the product
S***g
Good service thanks
S***V
Товар пришёл в указанные сроки. Хорошо упаковано, товар не поврежден. Все как в описании. Запах приятный, устойчивый, но средней насыщенности.
A***v
Awesome
J***g
Good. Fits description as advertised.
M***a
well packed, smell very nice ..
T***a
отличное масло лаванды! Однозначно рекомендую к покупке
M***p
This package is very professionally and carefully packed. I therefore strongly recommend this store. Fast shipping. A great webshop with knowledge of running a company that wants to keep its name high
I***a
Заказ шёл 14.06-14.08 упаковано отлично. Продавца рекомендую
M***A
conforme
Customer
Fragrance is heeeerlijk, quickly got and packed well, thanks
C***o
Liked to deal with this store. My request arrived straight, well packed and expiration date written in box. The smell is a little different than I imagined, but is very good. Recommend 100%!
R***o
Well packed a great smell
R***o
Excellent Product arrived well sealed and ahead of time that I anticipated
P***a
Some companies should become an example take of this company. Perfectly packaged, without damage arrived, product perfectly, easy Top
K***s
Super fast delivery! Happy with my purchase, recommend!
A***s
Loved! The smell is great! Not know if is pure essential oil, but indicate! Long enough to get and tracking number was not the same. Thought not come, as did other orders and not arrived, but now had a good experience and will buy more for sure!!
O***k
Well packaged for protection and fast shipping under 2 weeks from China to Canada.