Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***l
Wine very well protected, arrived in perfect condition. It’s pretty beautiful, I love it. It’s just like the pictures, it’s the same as they promise. It came faster than I expected. I totally recommend it!
D***e
Was well packed chic product
D***e
Very light packing and very well packed very satisfied with the purchase
M***h
Excellent. Arrival within Weekly. Thank you very much.
Customer
Very happy with the purchase. It looks small but it’s exactly 800ml. Wish it’s bigger though. The teapot is very cute. Very good packaging as well. The postman squeezed this into the tiny post box and I struggled to take it out. I was so scared it would break but the packaging is so good it didn’t break. Ordered on 23/2, delivered on 6/3. 11 days to Switzerland.
Customer
Fast delivery and well packed.
D***a
Beautiful! This size is a small cup of tea.
Customer
Received on time. Complies with the description.
E***r
Perfecto
P***h
Good packaging, the goods came intact. Looks great
G***m
thanks for the tea pot, delivery was relatively fast and everything came well packaged. I would’ve preferred if it was slightly larger, but measurements were accurate. thanks.
A***a
Приятная форма. Хорошее качество
Customer
Good kettle and strong new thank you very much and huge store
N***i
Thank you very much
I***v
Good at first glance
S***r
Beautiful. Came super quick to the U.K. and was packed very well. I can’t wait to use them.
Y***y
Perfect! And quick shipping!
H***d
as described
S***y
Holder was perfect and had a blue film to remove
S***a
It looks beautiful. But the power of the company is not enough, rather one person.
S***o
A wonder. It cleans super well and is very comfortable. The exact measurement of two cups.
K***o
Cutest set ever
M***r
I don’t use it yet, but it fits the teapot exactly, I arrive very well and quickly! Thank you so much!
P***a
Very pretty, I recommend
F***i
Smaller then I tough but it’s cute and didn’t try it yet so I don’t know it’s will Brock in hot water or no
A***r
Very happy with the purchase. Product is exactly as described. Heat resistant, I don’t put the teapot on the stove, I cook the water with the electric tea kettle and and then pour it in this glass teapot. It’s easy to clean, looks small but it really fits 800ml when full to top.
M***a
It’s pretty thin glass.
E***e
Arrived super fast and well packed. Very happy
D***z
Very pretty I haven’t used him yet but I love him
M***a
Gorgeous
Customer
ok
A***o
Милый чайник. На вид маленький, но точно есть 800 мл
N***i
Arrive quickly and in good condition I am very happy thank you very much
K***s
Very nice, I loved it
F***l
very well protected. arrived safe and looks so beautiful
G***G
Good product, I arrive in 2 weeks to Mexico City =)
E***b
Fast delivery but unfortunately arrived cracked, honest store fully refunded me
A***s
It’s chiquita but it’s very nice coming very well protected in a unisel packaging, I thought it would be bigger still I loved it
L***z
Just beautiful I thought it was bigger but it’s very good everything came perfect very well. Packed the super recommend thanks to the store will order a larger one
A***s
Хороший заварник, но остальное в принципе покажет время.
Y***v
Description exact. The goods arrived for 18 days since the order, which is quite fast. Packed well, a box of foam was crumpled, and the kettle is whole. The kettle is great. I recommend the store to everyone!
K***r
Very nice product. Very well packaged. Perfect
Customer
Shipping went pretty fast, wine well protected, I’m very happy with this purchase
Customer
The kettle is pretty the only unpleasant moment when she began to wash the strainer cut her fingers, be careful there sharp edges in stainless steel, in general it’s cute and nice to drink
M***r
As expected, fast and well packed both
M***T
very beautiful teapot. it arrived quickly and safely and works great. the top is a bit hard to remove and it gets hot so be aware of that
A***z
Beautiful item
G***t
Super
M***r
hermosa y bien empacada
E***a
Отличный чайник, соответствует фотографии. Размера хватает на 2 чашки. Упакован был отлично, поэтому добрался в целости и невредимости.
S***s
Fast shipping and very nice package. glass is a little thinner than I thought. It looks beautiful. hopefully not break when I use it.
R***r
Ordered one parcel with a base for heating, everything is fine, nothing broken, complete set
E***e
Buy 3 more perfect q, they were for gift. They arrived protected.