Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
the candle smells so good and it’s just like description , i could smell the candle from the box even when it was wrapped , cute packaging and makes for a great gift ( i don’t know but the smell makes me think of emeralds)
L***l
Beautiful! Thank you xx
A***u
Candle very well made, it’s beautiful just very small
Customer
Cute (very small) candle with a very nice smell
Customer
Super cute!!!
K***s
Very well packed
A***r
so cute a lil smaller than i thought but perfect for my new candle dish!!
F***r
I’m very happy with my bucket-shaped candle. The product came well packaged and in good condition to others the candles smell very good. I recommend this store. I’ll buy back here.
T***e
It smells sweet and is very nice it’s a little smaller than expected see picture
S***y
Perfecta!
Customer
すごくかわいい！ かおりもいい ぱっきんぐもていねいでおすすめ
Customer
Love it! Smells and looks amazing would highly recommend
I***e
smells so good!!!
P***a
I recommend a message to my hand in a surecte like two boutique weeks with a nice smell
Y***s
it smells soooo good
J***t
Just as described
Customer
SOOOO cute didn’t take long to arrive either maybe 1-2 weeks!! will be ordering more soon!!
D***n
Very well packed, according to the description. It smells very good. The delivery time is very long unfortunately. Nice store he was about to refund me!
Customer
so cute and smells amazing!! didn’t take too long to come i love it!
F***c
Parfait
A***o
It’s perfect! And it smells great
L***r
Super cute!!! It came in like 3 weeks, kinda smells like silly string but not super strong and is a perfect decoration in my room! Will be buying more soon!
N***d
Smells very tasty!! Well packed!! Am very satisfied!!
L***l
Just like in the picture. Smells good too 🙂
Customer
Now candle and smells like roses. Seller shipped quickly and it arrived in the US within 2 weeks.
M***m
Very cute!!!! it’s small but honestly the perfect size! and smells good!!
Customer
Comes well packed thank you very much
I***s
Perfect!!
Customer
The white ocean candle was packed brilliantly, even with bubble paper, excellent protection. The candle took 4 weeks for arrival but was worth the wait as the fragrance is superb and makes my whole house smell beautiful without being over powering. Thank you, I will be back to try more 🙂
M***a
Very nice candles and they smell amazing. Thank you
F***r
Came very well packaged so no damages occurred. Very happy with it and smells amazing 🙂
M***z
Highly recommend, this candles are so pretty and the smell is great. Very well packed. Thank you store! Definitely ordering again soon.