Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***o
Well packed in foam thick, pretty fast, photo for scale with spoon.
A***o
The product corresponds to the description, packed in foam, during transportation is not damaged
O***h
Отличный чайник!!!
J***i
good
E***a
Kettle garnyumat. Priishov schvidko. It’s a small one. A city and a scream.
E***e
Goods good but delivery was 2 month
M***
Чайник классный )чай в таком стал ещё вкуснее)упаковка отличная все целое
V***a
Товар соответствует описанию.
S***u
All as in the photo. A beautiful kettle; was packed in a foam box made strictly under the size of the kettle! Recommend!
A***o
очень стильно, ручка не греется!) но немного дороговато)))
P***s
So cute and useful! I have bought the bigger one ( 500ml). Loved it. Thanks!
B***r
Alles gut
A***a
Dear store, you was right about time shippment. It’s very fast. Excellent packaging and excellent tea pot. Thank you so much. I will buy others items in your store. Everyone, you can trust the seller, his items are good price, and he’s very kind and respectful
V***e
Very nice.
G***r
It looks great, so far so good! Recommended.
D***a
I was worried that the broken glass would come. Packing is good foam 2 pieces and tightly pressed to the kettle. Good and comfortable kettle. Thank you store. Delivery two weeks!
A***v
Delivery 20 days to Mo. Slightly increased volume, clicked 550 ml, useful volume there approximately 400 ml. Thought the glass would be thicker. And so cool thing, unusual
K***y
What a nice kettle! I like it very much! Convenient. Stylish 🙂
M***h
Two weeks to Moscow (paid delivery). I came whole.
V***v
25 days to Moscow
V***v
He arrived in perfect condition. I bought the little one and it’s very practical. It came to Me sooner than expected.
R***b
Very nice tea cup as on the description resistant.
Customer
Everything is super big as ordered. Delivery is relatively fast (3 weeks). Try it.
I***a
Super!!! Very satisfied!! Packed well. The whole thing. Recommend.
D***o
perfect for one person.Im very satisfied.
S***a
Perfectly packed, it came quickly, I recommend the store
O***H
Very cute!
A***i
The kettle corresponds to the description. It looks very nice. Size fits. Packed in a thick foam box.
L***A
Came to Ukraine in 51 days. Track tracked. Packed very well. Kettle Super! To buy definitely. Seller Thank you!
R***r
The kettle is lovely, so cool, whole, went quickly. I recommend
T***r
Thank you haven’t used it yet but looks great
H***r
Its a beautiful teapot. very useful for 2 cups. I will order a bigger one as well. thank you❤
Customer
Everything is fine, beautiful, as in the photo. Hot poured carefully, did not crack. As far as we can see.
A***r
Got a kettle and tea. The parcel was combined. Everything is super. Everything matches! Happy as an elephant. I tried the tea. Great taste!
C***d
Good teapot, satisfied
J***e
exelent thanks its good
Y***y
Great teapot
Y***k
Shvidko shipping Super
I***e
Very satisfied, can trust
E***a
Very beautiful, functional and practical, just as a comment, the glass is very fragile. But in spite of that all exelent.
S***v
I have not put it on gas yet, just came by mail.
V***.
Хороший чайник!!! Вместимость совпадает с описанием.
T***y
I liked it very much
M***r
As expected, I arrive fast and well packed
A***v
доставка не из быстрых, упаковано надёжно, качество отличное, лёгкий, удобный, рекомендую
Y***m
쓸만해요..말린여주 차로 끓여 마시고있어여
N***n
Выглядит меньше чем 750, но после проверки с мерным стаканом, все сошлось, а так хороший чайник. Крышка выпадает если сильно наклонить, но это фигня. Топ за свои деньги
Л***а
The kettle is beautiful, fully corresponds to the picture and characteristics. He walked for a long time, judging by the three-screen track, all the great Silk Road came in a month and a half. However, I got a whole and unharmed, which especially pleased! The glass is thin, and also metal, but the temperature holds and with polite handling, I think, will last many years. Thank you and good luck in trading!
I***i
Cool custard, but waited 2 months!
V***v
заказывал на др маме , написано было что придет 29 в сам др но пришло 21 или 23 , чему был рад упаковано хорошо повреждений нет станным делом колба посинела немного от чего не понятно в остальном всё норм
A***a
Until Minsk went a little more than a month. No damage. Happy with the purchase!
J***a
Super I liked it, came in a box of foam, a whole safe
K***k
Description of the goods is described quite normally, the delivery waited 1 Month 4 days (long something) I did not communicate with the store. The kettle can be taken.
R***r
Everything is fine, as in the description. Took on 350 ml .. For one person just right.
R***l
Fast shipment. A good kettle, 950 ml is what you need. Thank you.