Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***o
It came well. Now to experience results
Customer
I have just received. Didn’t try it yet.
B***r
Well arrivé
B***O
came with a gift. I will try and let you guys know if it works. thank you!
L***I
Delighted. Fast delivery. Thank you to the store for the gift.
K***k
just received it thanks
C***s
OK arrivé,ont verra si ça marche
M***v
Fast shipping, well packed. Smell pleasant. More not checked effect
Customer
llegó todo bien ahora falta probarlo a ver si hace efecto
Customer
Just got it but not use yet. But it too time to arrived in Nigeria.
D***k
I ordered March 22, it came for 4 weeks in Smolensk. I hope for the results on previous reviews. As a gift, they put a mask for the face, they still did not see what it was. About the result will not.
C***a
Very rich and wine with gift
Customer
Everythink ok. Need to try.
5***r
There is no proof
A***a
Everything came in good order! I will try
I***a
Packed well, the smell is pleasant. All as in the description.
P***i
Note 100. Thank you fast and has a great smell. very nice. will try and hope it works out. If I see change will buy more. Recommend
S***g
It does provide some heat but I have noticed no difference in two weeks.
S***o
It’s come well, I haven’t tried it yet. With gift shampoo envelope
H***r
As in the photo, arrived in time I did not need to contact the store
A***N
I haven’t used it, but it seems like everything is right at the moment. I’ll write again when I use it. Thank you so much for everything!
S***e
haven’t try yet.
R***t
Got the parcel Well packed Haven’t tried it yet..but will add feedback after using.. Thanks store
D***s
Well received remains more than to try
A***y
Arrived before time 100% reliable store is appreciated
V***o
It’s the third one I buy and it goes very well, I recommend
K***n
I arrive super fast and well packed. I hope I operate
D***a
it was very fast
Customer
Shipping was insanely fast. Like a week and half to Canada. Have no used yet but will be back in 3 weeks with results
Customer
I have not tested the product yet but I come back to you as soon as I have the expected results.
С***й
Stunning oily delicate texture, after it, the skin is very soft, I do not know yet whether my volumes will decrease, but I really hope! If I see the result, I’ll order more! Delivery of debt ..
J***s
Order received in good condition and delivered on time. Haven’t used it yet, ones I use it and it works as indicated I will definitely recommend and give more comments.