Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***i
great. good package
I***e
Im very satisfied. Thank you! Also very good packed.
M***i
Nice thanks you
Customer
Au top Merci
H***z
Great item arrived very fast
R***r
came fast Wrapped in a good way Looks just like in the picture I am very satisfied and would order more !!!! Recommends everyone to order !!!
S***n
Perfect!!! It’s fast, all packaged as it takes, highly recommend!
E***u
muy bonitos, igual que en la foto. muy bien protegidos. los recomiendo.
P***a
Perfect very well packaged fast delivery Marseille France
J***s
Fast delivery. Beautiful product. Well packed.
Customer
Perfect for what I wanted
S***m
Very good.
C***n
I received the candle holders in 2 weeks. Neat packaging and buds conform to the photos.
J***a
It’s okay.
A***u
Perfecto
M***N
Perfect corresponds in any way to the description
K***a
All perfect- same as in the description.
R***e
beautiful:)
Customer
Very nice but the glass is thin enough.
Customer
Very good except that the glass is a little thin.
V***a
Beautiful, delivery fast
M***m
Все Отлично Спасибо)
Customer
Cute!
B***o
Very nice! I find it super elegant and perfectly meets your function! I’ll probably buy some more again! I recommend it!
Customer
Packed well, everything came.
F***r
Love it! Beautiful. Sends very fast
Customer
Great
N***n
Very atmospheric!!
Customer
Really cute
E***a
Доставили за 14 дней, все отлично, красивая. Мой Инстаграмм @katarina.tarok
C***m
Compliant product. Perfect value for money.
M***z
Very well packed and protected. They are beautiful and shipping has been very fast, in less than 15 days.
V***a
Arrived quickly. They are very nice. I recommend the store and the products.
L***a
Arrived well packed! Was perfect with candles bought at Ikea!!
P***m
Nice!
Customer
They are fine took forever to come and a little smaller than I thought
S***o
Very cute candle holders) came to Moscow in 1.5 weeks) packed each candlestick in foam) they are not big)
D***a
Candle holders doszły whole. Very well protected. Very nice look. Nicely the prezentują. Highly recommend.
Customer
They arrived! I am very pleased with them. I had no contact with the store.
K***a
It’s super thin and delicate, when it opened it broke one, luckily I bought two, it looks so lonely one haha but actually this pretty one is as much as in the photo.
H***u
As pictured
I***d
Beautiful, well protected article for transport
N***n
Product complies with the description. Recommend
M***a
Great product! Love it! And recommend
C***a
They’re small but pretty, they work just the way I wanted
Customer
Very pretty! The glass is so thin and looks stylish! Thank you store!!! The parcel took a while but it’s fine!
A***r
Very well packaged. I ordered 16 and all intact. No broken ones. Conform to the description
C***T
RAS 🙂