Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zenitora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***a
magnifique
A***r
A beautiful and elegant. Fast Delivery (10 days). Packed very well, the product intact and match the description.
L***a
Good package, and very beautiful candle holders!
I***v
Wonderful candle holders, took a set of three pieces, different size, consist of details, made soundly, other stores one piece stands as a set of this. Recommend
O***o
Quick delivery. Excellent
И***х
Awesome!!!
R***r
All right, come quickly.
Customer
Fast shipping and looks good
O***i
it is cute
B***F
Parfait
A***k
Красивые подсвечники. Икеевские свечи подошли хорошо
Customer
Products conform to the description (I took black and gold). Mounts easily but you have to find the point of stability to make it right. Nice clean design. Really fast delivery (ordered on 10.04 and received on 15.04). I recommend it 🙂
O***A
Super fast shipping. 10 days Sverdlovsk region
T***l
Supernice, well packed not a scratch on them! Just as picture! Recommend!
A***L
Really great one! Came quickly, good staff and really can recommend This shop!
Customer
Delivery fast to Postamat, store sent fast! Candle holders are beautiful!
D***k
Excellent.
E***e
Super nice. It takes 13 days to arrive.
K***r
Candle holders are cool. As I wanted. Packing is super. Everything was intact. Thank you store. I recommend both the product and the seller.
Customer
Everything was perfect
O***o
Very beautiful candle holders.
I***a
Beautiful candle holders, but there is a small scratch on one. But the mood from buying it did not spoil it much. Shipping fast.
E***h
Delight!!!) thank the store!
E***n
It’s looks pretty! well-packed!
S***r
I recommend as the photo thank you for the store
A***s
Se encaixa perfeitamente com a descrição do produto. Obrigada
G***m
Beautiful candles and quickly delivered.
E***a
very, very nice, charming candle holders. fast shipping. thank you!
M***l
Base is heavy enough, love it
T***a
Metal, heavy enough, without marriage, I recommend.
S***a
Fast delivery, Cool candle holders!
F***f
Duge-duge
В***а
The goods exactly as in the photo, packed more even than well, came quickly (somewhere 15 days in Ukraine), I’m happy with it. P. S naturally the photo will not pass all the wonderful goods
I***a
Super. Everything is whole, metal. Kazakhstan was one and a half months old
M***a
very good
I***a
Very beautiful, performed perfectly, no jamb, I recommend. Delivery is very fast in pochtomat, packed was strong enough and good.
M***t
Envoi rapids, joli produit
A***s
It’s just that it’s beautiful.
L***o
Good candle holders
A***a
Very beautiful. Come quickly. Packed well
R***i
Very nice!!!!
C***o
Really super pretty
Customer
Wonderful thank you
A***n
Article quickly and top.
D***a
Very cool, fast delivery!
A***a
The packing is chic, everything came whole. Corresponds to the description.
E***i
I love it, nothing to say. Comes kit easy to assemble. I recommend +++
Customer
Я очень довольна. Быстрая доставка. Супер упаковка. Подсвечники очень красивые и стильные
U***n
Cool Candlestick, very like. Packed well. I’ll order one more, these mom took off
O***M
The candles are very beautiful, correspond to the description. All the details were collected very easily and quickly. Thank you very much to the store.
K***a
Chic! Shipping fast.
E***i
I loved him, he’s too beautiful and he looks good material
C***o
magnifique
L***a
The candles are very beautiful. The base is heavy. Already want to cover the table and put candles.
A***h
Super fast shipping! The parcel came to Moscow for 7 days!
S***e
J’adore!
Customer
Very nice received quickly thank you to the store for the small gift I recommend
N***a
Thank you. Cool Candlestick!!! I liked it very much
M***a
Good candles, a little at the slope, but at an angle is not visible
8***r
Very beautiful candle holders. Have come Fast. The store is happy.
L***S
Très bien
Customer
Great, it’s exactly like in the description of the article etc. I received it rather quickly (I would say 2 weeks) and well packaged. It is removable so practical and does not weigh heavy. The gold color is well made and very pretty. I recommend.
G***d
Just beautiful as expexted
M***m
Thank you very much to the store the goods were very well packed all safely delivered was a fast product I am very pleased with very beautiful candle holders I will order from the seller again.
Customer
So beautiful! Fast shipping. Thank you store! Really recommend.
Customer
Beautiful product already the second time I order at home. Fast delivery, the product is well protected as a bonus there is even a small gift. Thank you very much
P***a
It’s just lovely! My best investment of the year
3***r
I love the result, the color is super pretty highly recommended!
C***A
I recommend 100% they are beautiful
A***a
Candle holders fire!
T***a
Very nice product, I recommend. Fast delivery.
I***k
Very good somehow candle holders. Pack carefully and safely packaged.
R***n
They’re so cute
S***y
In general, everything is good, the order came quickly. The only negative-on the long candlestick, on the support the substrate is sold, the attachment of the tube to the base sticks out, the candlestick is rolled like a rod. I think it will be cured by sticking some fabric.
A***r
fast delivery. candlesticks are very beautiful
A***o
Very satisfied!!! beautiful, sound, without defects for a funny price.
Z***z
Candlestick beautiful as in the photo, came very quickly-for 2 weeks. Well packed, each part in individual packaging. But for some reason there are scratched
L***l
Very good candle holders. Purchase satisfied
Y***e
Compliant item the candle holders are pretty
A***s
A lot of sweet and full picture
M***a
Довольно неплохие подсвечники, разборные, если присмотреться есть небольшие царапинки на ножке, в целом хорошие
S***i
Second order very good fast shipping
L***r
Shvidko delivered.
Customer
Perfect! Received quickly, in very good condition.
E***a
The candles are very beautiful, directly very. Took silver, satisfied as an elephant) first began to collect incorrectly, the wand has a different thread-from one end longer. Then I twisted it, and everything became normal. The main thing is to carefully collect in general, then they are straight, and stand as it should. Came even before the designated time, days for 12, probably
Customer
The stink is beautiful!! Duge road gold. Viglad Duge yakisniy
O***o
It’s very nice and very well protected
S***a
magnifique
U***n
заказываю второй раз, класснючие!!! упаковано на 5++, очень эффектные. первые у меня мама отобрала, пришлось ещё заказывать. и в золотом, и серебром цвете просто огiнь! тяжёлые, красивенные. пришли быстро
A***r
that’s absolutely amazing love it
O***a
Steep candle holders, delivery fire, super fast, for which many thanks
Customer
alles perfekt
R***r
очень довольна,продавца рекомендую на все 100
M***V
Great product! I love it very much and delivery at the top. No more fees so I’m delighted, nothing to complain about!!!!!
G***r
<2en> like in a perfect photo and came very quickly
V***a
Они великолепны
M***r
The set is beautiful and the price is really reasonable I highly recommend them
M***s
beautiful
Customer
Sending the goods very fast, packing is good. But the goods were originally sent defective, the base of the candlestick is scratched. The store saw that he sent, scratches a lot, also the candlestick is unstable, the screw-in leg stands for the base of the candlestick. I had to stick silicone podpyatniki
E***a
Great candle holders! Reached Moscow in 2 weeks in disassembled form
V***a
Super)) it came in about 2 weeks and then less))) I recommend
A***r
beautiful！！
N***a
Candlestick chic!!! I bought it on recommendation in the video review on the YouTube channel Osia, thank you very much!
S***A
Got my awesome candle holders). All girls who like coziness buy will not regret. And the color is chic gold and looks expensive, even not scratched. Thank you to the store all neatly folded and sent❤
A***a
Beautiful candle holders, but the delivery is very long.
K***a
Chic Candle holders for this price
A***o
Very steep candle holders, look stylish, assemble easily. There is an unscratching substrate on the leg. Packed very well, in bags, pupyrku and bags with air.
D***a
They’re amazing! Perfectly fit into the interior! Delivery is quite fast, combined with another order, it’s cool!
S***h
Очень качественные подсвечники. Быстрая доставка.
A***a
Chic
K***a
Понравилось, что всё аккуратно упаковано. Достойное качество и внешний вид.
K***n
Beautiful candle holders, asked to send the store as soon as possible to have time for the wedding. Sent almost immediately
D***s
Beautiful candle holders, I liked it very much! A little swing, but it’s not scary. There are small dents on the stand itself, but they are barely visible and I do not find it critical. Many thanks to the store, the candle holders were packed in an air cushion + each piece in a separate bag so as not to be scratched. I will order more and be sure to recommend to friends! 10 +
L***p
Very Cool candle holders, thank you very much, delivery fast, less than a month. I will order more)
A***r
Excellent candle holders, quickly collected, without defects and scratches, beautiful, packed wonderful. And I want to say a special thank you to the store. I ordered not those candles that I wanted, and not to cancel the order and not order again, wrote to him and asked him to send the ones that you need. The ones I wanted came. Thank you so much!
G***b
Yes 쁩.
E***a
Very good will take more.
N***a
The goods were very well packed, came in perfect condition! Thank you very much store! I recommend to buy, it looks very stylish! Delivery to Moscow for about a month!
N***y
Candle holders are excellent, very quickly came, I recommend the store
H***h
Stupende
O***a
Everything is fine! It came quickly, perfectly packed. Beautiful candle holders, all as in the picture.